The simple truth is that we all use some form of coping mechanisms when confronted with the reality that we have made a mistake in judgement or engaged in some form of unacceptable behavior. On the other hand, subjects who have perpetuated some unethical or criminal behavior either deliberately or negligently, have a lot more at stake when forced to face that reality and the possibility of significant consequences.

In light of the fact that your subject may be looking at serious repercussions for their behavior, they may choose to employ numerous tactics that have worked for them in previous similar situations. One of the most notable reactions is for the subject to attempt to “manipulate” anyone who attempts to call attention to and expects an acknowledgment from the subject acted irresponsibly. The goal is get that person to doubt their observations and conclusions and submit to the subject. If the investigator does not recognize and effectively neutralize the subject’s manipulative behavior, the subject’s efforts to sabotage the interview and interviewer will be successful and the investigation will be stymied.


This course will familiarize the interviewer with the concept of “manipulation” and a “dozen” manipulation methods used by a subject to establish and sustain control over the interview and the investigator. Participants will not only learn the signs and characteristics of each tactic but will also learn the countermeasures to neutralize the manipulation effort and render a successful interview.


Who Should Attend:

New and Experienced Detectives and Criminal Investigators

Regulatory Agents

Inspector’s General

Internal Affairs

Ethics Investigators

Special Investigations Units

Human Resources

Fraud Investigators

Loss Prevention / Risk

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