Invariably, every interviewer will encounter some subjects who will have a strong emotional reaction during their interview. Whether that reaction is exhibited as anger or depression, the presence of either one can create an emotional firestorm that left untreated can cause disastrous results in the interview room and ultimately the case in the courtroom. The simple truth is that in the vast majority of cases, interviewers are aware of the emotional outbreak but have little or no training on how to properly deal with the problem. Old-school interview and interrogation training leads interviewers to believe that the presence or absence of anger is a sign the subject is either truthful or deceptive. The perception of depression is that it is the emotional state which indicates a subject is ready to confess. Those two points of
view could not be further from the reality about human emotional reactions and set the interviewer up for a case of self-sabotage. Interviewers can stabilize a chaotic, highly charged emotional storm that can occur during an interview. Once they understand the difference between a reaction behavior versus a response behavior the plan of action becomes clear. The progress destroying emotional reactions can be redirected toward the far more productive response behaviors and ultimately clear a path to resolution of their subject’s role in the event. The tactics to accomplish the goal of stabilizing an emotional reaction are easy to learn, easy to deploy, and produce solid interview results.

Who Should Attend:
New and Experienced Detectives and Criminal Investigators
First Responders
Regulatory Agents
Inspector’s General
Internal Affairs
Ethics Investigators
Special Investigations Units
Human Resources
Fraud Investigators
Loss Prevention / Risk Management
Fire / Arson

Topics Covered:
• Understanding the difference between the subject who is “reacting” or “responding.”
• The impact emotional reactions will have on your interview.
• The connections between Anger and Depression.
• Reliable body language cues indicating Anger and Depression.
• Reliable verbal cues that indicate Anger and Depression.
• Smart tactics for interviewers encountering emotional reactions.
• The misconceptions about and misdiagnosis of Depression and Acceptance.

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