What De-Escalation Is and Is Not.
Growing need to learn verbal conflict and crisis communication skills. When verbal encounters become adversarial and escalate, they can often lead to controversial use of force issues or worse.
Although no training can ever reasonably be expected to stop all incidents from escalating to use of force, many citizens and communities have begun to expect officers to receive training and when possible apply verbal de-escalation strategies.
The instructor will discuss communication tactics Negotiators use to deescalate hostage takers and barricaded subjects and how they can be used in day to day police interaction with the public.