Seminar Title

Online-Crisis Communication/Negotiation for Emergency Dispatchers

Dates of Events

08/02/2024 through 08/02/2024

Last Updated: 04/16/2024
Instructor(s): Mark Lowther
Course Registration Fee: $200
Instructor Bio
Mark Lowther
Mark Lowther is a US Marine Corps veteran. Lt. Lowther has 30 years in public safety. Mark is dual POST certified in Utah as a correctional officer, and a Law Enforcement officer having served most of his career in enforcement.
His background is varied and diverse. He has served as a SWAT hostage negotiator for a major portion of his career. His background and experience come from serving on two Metro SWAT teams. Lt. Lowther has experience on all levels of negotiations from tech to negotiation team leader. He has personally been involved in numerous threatened suicide and SWAT negotiations including barricaded gunmen and hostage incidents. Lt. Lowther also served 10 years as a Crisis Intervention Team (CIT) officer, instructor, and training coordinator.
Lt. Lowther has spent a major portion of his career in assignments involving crisis negotiation, suicide intervention, verbal de-escalation, peer support, Autism awareness, and mental illness. He has instructed law enforcement locally, nationally, and internationally on those topics. In addition to his law enforcement training, he has received specialized training in crisis counseling and Psychological First Aid. He currently volunteers working a crisis hotline.
Lt. Lowther was named by the Utah Tactical Officers Association as the 2012 Crisis Negotiator of the year. Some of his experiences in SWAT negotiations are featured in the book “Crisis Cops 2”.
Lt. Lowther served as part of the Public Safety Law Enforcement Unit assigned to the 2002 Salt Lake Winter Olympics. He has also served on a federal task force as a sworn Special Deputy United States Marshal. Mark although retired from full time law enforcement, continues to serve part time in law enforcement with multiple agencies.
Course Objectives
Course Overview:
Date: August 2, 2024
Time: 10:00am - 2:00pm (Eastern Time)

A lot of emphases has been placed on training crisis/hostage negotiation for law enforcement. Often however the first true first responder to these incidents is the emergency 911 dispatcher. Dispatchers are often the very first contact in these highly emotionally charged situations. Whether it is a threatened suicide, barricaded gunman, or a hostage situation. Emergency dispatchers are often in direct communication with subjects and victims in some cases for extended periods of time before the call is transferred to trained negotiators.
This is a introductory course of instruction for dispatchers, dispatcher supervisors, dispatcher trainers and even dispatch trainees. This course is specifically designed for dispatchers. It is not a 40-hour basic negotiation course.
The course is designed to prepare dispatchers for crises involving barricaded subjects, suicidal subjects, hostage takers, and others presenting behaviors associated with suicide-by-cop. Dispatchers will also be trained to identify possible red flag high risk behaviors and statements the subject may make.
Effective communication skills such as Active Listening Skills (ALS), and the role of building rapport and influence as it relates to crisis intervention. Students will also learn about the crisis “fight or flight mindset” and how it often causes difficulty in effective communications.
Students will learn the importance listening, and not talking over the subject to gather, manage, and relay information during a crisis.
Often these incidents involve suicidal ideations and intent. Students will learn how to assess the immediacy of suicidal intent and apply suicide intervention techniques.

Training Objectives:
· Coordinate with first responders and negotiators during crisis call
· Understand and apply the “80% - 20% rule”
· Recognize high risk indicators of possible suicide by cop or extremists
· Understand intel information that is uniquely important for negotiators
· Apply Active Listening Skills
· Recognize imminent suicide risk statements, and apply suicide intervention techniques
· Considerations if dispatchers end up actually talking directly to the hostage
· Many 911 dispatch centers now have 911 text options so text negotiations will also be discussed.
· Recognizing expressive vs instrumental behavior and what it may indicate.

Group Viewing Encouraged: Pay 1 Registration Fee
·Multiple attendees can group view the training from one device only and each attendee will receive a certificate.
·ONLY the registered attendee will receive a link to join the training (Link will be sent 1-2 Days Prior to the Event)
Quiz & CertificatesWithin 24 hours after the live broadcast the registered attendee will receive an email with:
·Quiz link that will need to be forwarded to each person in your group so they may print a certificate after completing the quiz. ·30 Days Access of the Recording (this link may be shared with with others in your department)
*** No Refunds After Class Link Has Been Sent***

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