Seminar Title

Online-Verbal De-Escalation and Crisis Communication Skills to Diffuse and Re-Direct Conflict Behavior

Dates of Events

09/01/2022 through 09/01/2022

Last Updated: 08/11/2022
Instructor(s): Mark Lowther
Course Registration Fee: $150
Instructor Bio
Event Detail-3
Mark Lowther
Mark Lowther is a US Marine Corps veteran. Lt. Lowther has 30 years in public safety. Mark is dual POST certified in Utah as a correctional officer, and a Law Enforcement officer having served most of his career in enforcement.
His background is varied and diverse. He has served as a SWAT hostage negotiator for a major portion of his career. His background and experience come from serving on two Metro SWAT teams. Lt. Lowther has experience on all levels of negotiations from tech to negotiation team leader. He has personally been involved in numerous threatened suicide and SWAT negotiations including barricaded gunmen and hostage incidents. Lt. Lowther also served 10 years as a Crisis Intervention Team (CIT) officer, instructor, and training coordinator.
Lt. Lowther has spent a major portion of his career in assignments involving crisis negotiation, suicide intervention, verbal de-escalation, peer support, Autism awareness, and mental illness. He has instructed law enforcement locally, nationally, and internationally on those topics. In addition to his law enforcement training, he has received specialized training in crisis counseling and Psychological First Aid. He currently volunteers working a crisis hotline.
Lt. Lowther was named by the Utah Tactical Officers Association as the 2012 Crisis Negotiator of the year. Some of his experiences in SWAT negotiations are featured in the book “Crisis Cops 2”.
Lt. Lowther served as part of the Public Safety Law Enforcement Unit assigned to the 2002 Salt Lake Winter Olympics. He has also served on a federal task force as a sworn Special Deputy United States Marshal. Mark although retired from full time law enforcement, continues to serve part time in law enforcement with multiple agencies.
Course Objectives
Course Overview:
Date: September 1, 2021
Time: 11:00 a.m. - 1:00 p.m. Eastern Time

What De-Escalation Is and Is Not.
Growing need to learn verbal conflict and crisis communication skills. When verbal encounters become adversarial and escalate, they can often lead to controversial use of force issues or worse.
Although no training can ever reasonably be expected to stop all incidents from escalating to use of force, many citizens and communities have begun to expect officers to receive training and when possible apply verbal de-escalation strategies.
The instructor will discuss communication tactics Negotiators use to deescalate hostage takers and barricaded subjects and how they can be used in day to day police interaction with the public.
Group Viewing Encouraged: Pay 1 Registration Fee
·Multiple attendees can group view the training from one device only and each attendee will receive a certificate.
·ONLY the registered attendee will receive a link to join the training (Link will be sent 1-2 Days Prior to the Event)
Quiz & CertificatesWithin 24 hours after the live broadcast the registered attendee will receive an email with:
·Quiz link that will need to be forwarded to each person in your group so they may print a certificate after completing the quiz. ·30 Days Access of the Recording (this link may be shared with with others in your department)
*** No Refunds After Class Link Has Been Sent***
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