A lot of emphases has been placed on training crisis/hostage negotiation for law enforcement. Often however the first true first responder to these incidents is the emergency 911 dispatcher. Dispatchers are often the very first contact in these highly emotionally charged situations. Whether it is a threatened suicide, barricaded gunman, or a hostage situation. Emergency dispatchers are often in direct communication with subjects and victims in some cases for extended periods of time before the call is transferred to trained negotiators. This is a introductory course of instruction for dispatchers, dispatcher supervisors, dispatcher trainers and even dispatch trainees. This course is specifically designed for dispatchers. It is not a 40-hour basic negotiation course. The course is designed to prepare dispatchers for crises involving barricaded subjects, suicidal subjects, hostage takers, and others presenting behaviors associated with suicide-by-cop. Dispatchers will also be trained to identify possible red flag high risk behaviors and statements the subject may make. Effective communication skills such as Active Listening Skills (ALS), and the role of building rapport and influence as it relates to crisis intervention. Students will also learn about the crisis “fight or flight mindset” and how it often causes difficulty in effective communications. Students will learn the importance listening, and not talking over the subject to gather, manage, and relay information during a crisis. Often these incidents involve suicidal ideations and intent. Students will learn how to assess the immediacy of suicidal intent and apply suicide intervention techniques.
• Coordinate with first responders and negotiators during crisis call
• Understand and apply the “80% – 20% rule”
• Recognize high risk indicators of possible suicide by cop or extremists • Understand intel information that is uniquely important for negotiators
• Apply Active Listening Skills
• Recognize imminent suicide risk statements, and apply suicide intervention techniques
• Considerations if dispatchers end up actually talking directly to the hostage
• Many 911 dispatch centers now have 911 text options so text negotiations will also be discussed.
• Recognizing expressive vs instrumental behavior and what it may indicate.